Drinks (in fridge)
- 2 x Still water (bottle) R TBD (Mikeva)
- 2 x Sparkling water (bottle) R TBD (Mikeva)
- 2 x Coke zero (500ml bottle) R TBD (Mikeva)
- 2 x Orange Fanta (500ml bottle) R TBD (Mikeva)
- 2 x Iced Tea (bottle) R TBD (Mikeva)
- 4 x Castle Lite (330mm) R TBD (Bottle shop)
- 4 x Windhoek (330mm) R TBD (Bottle shop)
- 4 x Cider (330mm) R TBD (Bottle shop)
NB – Additional chilled drinks to be kept in one of main fridges for quick restocking
Snacks (on counter)
- 6 x Chocolate bars (variety) R TBD (Mikeva)
- 6 x Mixed nuts (100gm) R TBD (Agri)
- 4 x Protein Bars (Variety) R TBD (Checkers)
- 4 x Dried Fruit (Variety) R TBD (Agri)
- 8 x Crisps (small packs) R TBD (Mikeva)
- 8 x Fruit (bananas, apples, pears) Free (Checkers)
Full Turnover (checklist)
Full turnover is done after a guest has checked out of a room
- Bed – Remove and replace linen including sheets, pillow slips and duvet covers. Make bed
- Bedsides – Dust and check draw empty and bedsides lights working
- TV – Dust, checking TV and remote are working
- Snacks – Replace rusks, coffee, tea, milk, cups and glasses
- Decoration / Art – Dust and straighten
- Carpet – Vacuum carpets. If visible stains/marks then wet vacuum to remove
- Windows – Clean inside (if required but at least once a month)
- Towels – Replace towels and arrange new towels on the bed
- Balcony – Sweep balcony, mop bird poop
- Safe – Ensure the battery is working and the safe is left open for the next guest
- Hangers – Arrange hangers to match and be evenly distributed
- Cupboards – Ensure cupboards are empty, dusted and well presented.
- Shower – Clean glass and holders, Ensure that drains are flowing (clean out drain if required).
- Vanity – Clean mirror, basin and bench. Remove any items, and restock with shampoo and shower gel.
- Toilet – Wash toilet, replace the toilet roll, flush and ensure it is not blocked (unblock if required).
- Tile floor – Mop bathroom floor
- Curtains – Dust curtains then pull them closed when the room is finished (if no guest is scheduled to check-in).
Small Turnover Checklist
Small turnover is done when a guest is staying over and leaves the room (Guest can choose not to have done )
- Bed – Bed to be made and turned down
- TV – To be checked and turned on
- Snacks – rusks, coffee, tea, milk to be re-stocked if used
- Vanities – Shampoo and shower gel to be restocked if used
- Towels – Towels to be rehung in the bathroom, and replaced if placed in the bath.
- General – Quick general straightening of room
Final Room Prep
This is to be done 1 – 5 hours before a new guest checks in. It can be done during a full turnover if a guest is scheduled to be checked in that day.
- TV – Turn on TV and leave it on the Netflix welcome page
- Bedside lights – Turn on bedside lights
- Heater – If the weather is cold, turn on heaters to warm the room
- Coolers – If weather is hot, turn on the air coolers to cool the room
- Curtains – Open and arrange the curtains nicely
- Final check – Perform a quick final check to ensure the room is presented at 100 percent!
Final Room Prep
This is to be done 1 – 5 hours before a new guest checks in. It can be done during a full turnover if a guest is scheduled to be checked in that day.
- TV – Turn on TV and leave it on the Netflix welcome page
- Bedside lights – Turn on bedside lights
- Heater – If the weather is cold, turn on heaters to warm the room
- Coolers – If weather is hot, turn on the air coolers to cool the room
- Curtains – Open and arrange the curtains nicely
- Final check – Perform a quick final check to ensure the room is presented at 100 percent!
HOSTESS
Hours:
- 07.00 – 12.00 (full time)
- 12.00 – 20.00 (ad-hoc check-ins & shop)
Notes
This role ends early in the day. However, the host/hostess needs to be available in the afternoons for ad-hock checking and weekly shopping. Also needs to monitor bookings on the business phone at all times.
CHEF
Hours:
- 07.00 – 15.30 (full-time – no intern present)
- 07.00 – 17.30 (part-time – interns present)
Notes:
This role primarily changes with the presence or absence of interns. With no interns present, the chef assists with domestic laundry duties after breakfast. When interns are present, the chef focuses on cooking and has off periods throughout the extended day.
DOMESTIC - ROOMS
Hours:
- 08.30 – 16.30 (full time)
Notes
This role is primarily focused on ensuring the rooms and general area are presented perfectly to guests. They assist in laundry functions (ironing, washing) when no interns are present.
DOMESTIC - LAUNDRY
Hours:
- 08.30 – 16.30 (full time)
Notes
This role is primarily to run the laundry cleaning operations including the dishwashing and washing, drying, ironing and folding linen. This can be done by chef & domestic when no interns are present, and by a dedicated person when interns are present.
GARDEN
Hours:
- 08.30 – 16.30 (full time)
Notes
Focussed on the presentation of the guesthouse and villa gardens / outdoor areas to a professional level for visitors. However, duties also involve larger farmlands
MAINTAINCE
Hours:
- 08.30 – 16.30 (full time)
Notes
This role is primarily aimed at responding to breakages and stuff getting run down. Requires constant observation and testing of guesthouse, villa and farm equipment so that it can be maintained before breaking seriously.
BONUS STRUCTURE
Bonuses are based on the previous month's mean reviews stemming from Booking.com.
- 8.9 - 9.0 = R1000 bonus
- 9.1 - 9.3 = R2000 bonus
- 9.3 - 9.5 = R3000 bonus
- 9.6 - 10 = R4000 bonus
ELIGIBILITY
To be eligible, staff must have worked the entire month (minimum work days - 18)
COMMISSION AMOUNT
- 5% of total booking value
ELIGIBILITY
Include:
- All bookings that are made by hostess via Phone, WhatsApp, or email
Exclude:
- All bookings from third-party bookers such as Booking.com, Airbnb, Home Exchange.
- Online direct bookings using the booking platform
Terms:
- Hostess who makes first contact with guests and performs the sale is eligible
- Booking must be correctly submitted to the VIK booking platform
- Commission is due only when the client has stayed and settled the account in full
