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Orientation

WELCOME
We’re dedicated to making your stay as comfortable, relaxing, and convenient as possible. To help you settle in and make the most of your time here in Mossel Bay, we’ve put together an orientation guide packed with up-to-date information. We’re excited to ensure your experience at our guesthouse is nothing short of perfect. Enjoy your stay!
If you are staying at our Villa – please jump over to your special orientation page here – Villa Orientation
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Internet  *  Entertainment  *  Key times  *  Meals  *  Rules  *  Access  *  Security  *  Business  *  Transport

Internet

Network Details
  • Network: Flymetothemoon 2g
  • Password: Superman159!@#
  • Speed – 30 – 40mbs

ENTERTAINMENT

Netflix
  • All rooms at the guesthouse offer Netflix. Please access on the television remote
SABC+
  • Enjoy the best of South Africa’s local sports, news, soap and live TV on SABC+ streaming service.
Youtube
  • All rooms at the guesthouse offer youtube and youtube music. These can be accessed through your room’s television controllers.
Coleman - the Cat
  • Coleman is our resident giant black cat. He is gentle, and loving and enjoys a good scratch behind the ears. Please feel free to play with him and give him all the love you want. However, please keep him out of your private room, Some guests are highly sensitive to cat hair and this can upset their enjoyment of the guesthouse. Also please do not feed him (as you will see from his size) we feed him plenty enough food!

KEY TIMES

Check in

Our official check-in time is 2.00 PM. If you arrive early, you are welcome to store your luggage, and then enter your room as soon as our staff have finished preparing it for you.

Check-out

Checkout time is 10.30 AM. We appreciate if you respect this to ensure rooms can be made ready for new guests.

Quiet times

The guesthouse requires quiet times between 10.00 PM and 7.00 AM. This ensures all guests visiting us are respected and can enjoy a wonderful night’s sleep.

If you experience noise disruption during quiet times, please contact staff (WhatsApp or radio) to engage with a noisy guest on your behalf. 

Breakfast times

Full breakfast is served between 7.30 AM and 9.30 AM. If you sleep in, and are staying over, we are happy to serve you until 10.30 AM

For our guests who need to be on the road / at the office at ‘Sparrows‘ (before 7.30 am). Please let our hostess know the evening before. They will happily set up a continental breakfast for you to enjoy when you wake up.

Room Specific Details

Room 1 - Sugerbird

Hot water — This room is 30m from the hot water geyser. Please run the hot water (taps, shower, bath) for 90 seconds to allow it to reach your room.

Room 2 - Dragonfly

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Room 3 - Kenya

Balcony Door – We keep the door to the communal balcony locked for security and privacy purposes. If you wish to enjoy the communal balcony, please simply exit your room and access the balcony by its main sliding door.

Room 4 - Butterfly

Room 5 - Protea

Barn owls – A pair of barn owls have lived in the eves of the room for 6 years. They often call and land on the eve during the evenings. We love these birds, but understand that for some guests their presence can be distracting. If you prefer, we can gladly accommodate you in a new room if space permits. Please request at reception.

Room 6 - Owl

XBox 360. The family room offers an Xbox gaming console and 20 game options for children (and parents) to enjoy. Controllers and games are in the room. To load Xbox, press the ‘input’ button on the TV remote, scroll down to ‘AV’ input and select. Then press a button on the Xbox controller to link it. Navigate using the Xbox controller and enjoy,

Barn owls – A pair of barn owls have lived in the eves of the room for 6 years. They often call and land on the eve during the evenings. We love these birds, but understand that for some guests their presence can be distracting. If you prefer, we can gladly accommodate you in a new room if space permits. Please request at the reception.

Room 7 - Garden Suite

Windows/doors – Due to the suite being on the ground floor, we have added extra security. This includes perspex bars and deadbolts on the sliding doors. In addition, some windows a bolted closed. Please feel free to open sliding doors during the daytime, but leave keys in lock and ensure that are locked in the evenings.

Room 8 - Erica

Access — The Erica room is an economical, separate entrance room. However, we welcome guests to enjoy the main guesthouse as required. Between Midnight and 6 AM, perimeter beam alarms are set. To avoid activating these, please access the guesthouse through the back door (adjacent to your room entrance) using the same Keycode as the main entrance.

Meals

Coffee Stations

Each room has a coffee station with coffee, tea, rusks, milk and sugar. These are replenished daily.

Breakfast menu

Continental

  • Cereals – Weetabix, muesli, cornflakes, coco pops
  • Rusks and cookies
  • Fruit selection
  • Toast and condiments

Cooked (your choice of)

  • Bacon
  • Eggs (to order)
  • Baked Beans
  • Sausages (pork or beef)
  • Onions fried
  • Fried tomatoes
  • Cheese

Drinks (help yourself)

  • Coffee
  • Tea
  • Juices
  • Water
  • Milo
Honesty Bar

The guesthouse offers a small honesty bar full of snacks and drinks. To enjoy snacks from this bar, please ensure that you write down what you take. This will be added to your bill at the time of checkout

Braai facilities

The guesthouse has two outdoor braai facilities that guests are free to use in the evening. Simply let our staff know that you would like to braai and they will give you braai utensils for cooking. You are also welcome to use the guesthouse cutlery, plates and bowls for your braai. We simply ask that you rinse the dishes and leave them in the scullery when you are finished.

Order takeout

Mossel Bay has several takeouts in close vicinity to the guesthouse. Several delivery services can also deliver takeout to you in the evenings. Guests are free to use microwaves, cutlery, and dishes for evening meals. We simply ask that you rinse your dishes and place them in the scullery when finished. View takeaway options here 

Restaurants

Mossel Bay is home to a diverse array of restaurants for all types of diners. Click here for our list and review of our favourite restaurants in the area. ,

RULES

Smoking & Vaping

The guesthouse is smoke and vape-free. Smoking and vaping can be done on the numerous balconies around the guesthouse where you can find ashtrays available for your use. 

Nature friendly

Our guesthouse is proudly nature-friendly. We use organic controls and cleaners that do not kill or harm animals, and we respect all the animals that share our lands with us (flies and mosquitos are the exceptions).

If you encounter a spider or any creepy crawly that makes you feel uncomfortable, please ask our staff. They are experts at capturing and translocating all creatures back into the wild.

Fires

Our farmlands are susceptible to brush fires, as such, we have strict rules regarding open fires on the facilitates.

  • We permit braais on the two dedicated braais at the rear of the guesthouse. We require that such braais have a person supervising them at all times and that the fire extinguisher remains nearby.
  • We permit smoking on the balconies of the guesthouse and require guests to use fireproof ashtrays to dispose of butts.
  • No other open flames are permitted inside or outside of the guesthouse.

ACCESS

Gate entrance

Access through the main gate is run by an online cellular system. Your cell number will be loaded for the duration of your stay. Phone the access number and the gate will open for you (free call).

  • Access number (local) 0605364365
  • Access number (international) +27605364365

If the gate does not open, then press the gate communication button, and our hostess will give you access.

Door entrance

Access the guesthouse through the front or scullery (side) door. These doors are keyless with codes.

  • ACCESS CODE – C4589Z

Once the code is entered turn the knob anticlockwise to open

Room access
  • Each room has an individual key. These are issued to you at check-in. Please return at checkout.

Security

Beams

The guesthouse grounds are fitted with security beams that are set each evening from 23h30 to 06h00. The beams do not cover the balconies or front carpark area.

If you intend to use the grounds between these times, please inform the guesthouse staff so that we can modify our emergency response should you activate the beams.

Staff Contacts

Our staff all live on the premises and can be contacted at all times. We do, however, ask that you respect that they have off times, and only contact staff after hours (17h00 – 07h00) in case of an emergency.

Phone / Whatsapp: +27636717937

Email: info@flymetothemoonguesthouse.com

Emergency Radio

In cases of emergency, we have an additional measure of an open frequency radio available for guests to contact staff. This radio is located at the reception desk. To use – simply press the button on the left-hand side, and speak. Your message will be broadcast to all members of the staff who are available to offer support.

In-room safes

Each room is fitted with an in-room personal safe for any valuables you wish to secure. The instructions to set a safe pin are printed next to the safe.  If you have trouble setting a combination, please ask staff for assistance

BUSINESS CENTRE

Hotdesks

The guesthouse offers a dedicated shared workspace for all guests to use freely. The business centre is located along the hall from the kitchen. If you wish to use the centre, please ask staff to open the business centre for your access.

Printing
  • The guesthouse offers complimentary printing of documents (reasonable use applies). The wireless printer can be connected to your device/laptop in the business centre.

TRANSPORT

Taxis

The following taxi operators are recommended by the guesthouse as safe and reliable:

Airport Shuttles

If you require a shuttle to or from George Airport. Our staff can assist you with a shuttle for a cost of R250pp. Please book in advance.

Free Restaurant Shuttles

Mossel Bay offers free pickup and dropoff evening shuttles to a select number of local eateries. To book the shuttle, first book a table at your chosen restaurant (see options below), secondly phone shuttle and tell them the restaurant and time of your booking. Shuttle number –  044 6906390 

Qualifying eateries/restaurants

Big Blu Restaurant – 044 691 2010
Blue Shed Coffee Roasters – 044 691 0037
Delfinos Restaurant – 044690 5247
Kaai 4 Braai Restaurant – 044691 0056
Mossel Bay Oyster Bar – 071471 3131
Patricks Pub & Restaurant – 044691 0077
Ponto Grille & Carvery – 044690 5574
Sea Gypsy Café – 044690 5496
The Kingfisher Restaurant – 044690 6390
The London Bus – 044333 0201
Simply Asia – 067242 2097